Description
About this course
In this Customer Service Series training course, quickly improve customer service skills inside your
organisation and see a significant impact at consumer level. Learn how to deal effectively with angry
customers, clients, or colleagues while collaborating to create a win-win outcome. This training course
series pinpoints the skills that will make every employee aware of the importance of excellent customer
service.
Benefits of this course
- Upset customers will develop trust in your business when their problems are solved.
- Employees learn skills necessary to create a positive customer experience.
- Grow your business by focusing on your customers needs.
Training Solution Breakdown
- Intuitive and rewarding online training resources
- Comprehensive Freephone or email support
- 24/7 access to training materials
- Study anytime, anywhere in a world for a flexible learning experience
- 12 months (one year) unrestricted access
- Progress reviews & comprehensive assessments to ensure efficient understanding of course content
- Career advice and CV support once training has been completed
Buy this course today and take control of your career and enhance your prospects.
Customer Service Breakdown
Section A - Calming Upset Customers
- Introduction
- Course Overview
Section B - Why Customers Get Upset
- People and Systems
- Why Customers Leave
- Avoidable Upsets
- Key Fact
Section C - Responding to Upset Customers
- First Impressions
- Right Words
- Key Fact
Section D - Calming Your Customers
- Listening
- Calming Techniques
- The Telephone
- Reaching Agreement
- Key Fact
- Customer Satisfaction
For more information, contact one of our course advisors
Section A - Customer Satisfaction
- The Customer Service Connection
- Working with Customers
- Extraordinary Customer Service
- The Customer Service Resource
- Key Point
Section A - Serving Customers, Helping People
- Customer Service
- Making Your Customers Feel Welcome
- Asking and Listening
- Giving Your Undivided Attention
- Going the Extra Mile
- Showing Appreciation
- Golden Rule
Section A - Customer Service and Selling
- Spectacular Service
Section B - Three Cornerstones
- Listening
- Probing
- Building the Sale
Section C - Service Impact
- Customer's Perception
- Customer Clues
- Finding Specific Needs
Section D - Strengthening Sale Knowledge
- Salesman Test
For more information, contact one of our course advisors
There are no additional materials required for this course.
For more information, contact one of our course advisors
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