In this Customer Service Series training course, quickly improve customer service skills inside your
organisation and see a significant impact at consumer level. Learn how to deal effectively with angry
customers, clients, or colleagues while collaborating to create a win-win outcome. This training course
series pinpoints the skills that will make every employee aware of the importance of excellent customer
service.
Buy this course today and take control of your career and enhance your prospects.
Section A - Calming Upset Customers
Section B - Why Customers Get Upset
Section C - Responding to Upset Customers
Section D - Calming Your Customers
For more information, contact one of our course advisors
Section A - Customer Satisfaction
Section A - Serving Customers, Helping People
Section A - Customer Service and Selling
Section B - Three Cornerstones
Section C - Service Impact
Section D - Strengthening Sale Knowledge
For more information, contact one of our course advisors
There are no additional materials required for this course.
For more information, contact one of our course advisors
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