Course: Microsoft Desktop

What is Desktop Support Training?

Desktop Support is one of the most common terms when talking about 1st/2nd/3rd line support technicians and encompasses a number of troubleshooting and support methodologies that will allow learners to appropriately configure and support business-wide users that are using Windows 7 and 8 Operating Systems. Desktop Support Training will give you the skills, knowledge and knowhow to excel in a support based role and is an ideal way to learn the base information that will allow you to grow in the IT sector.

A desktop support specialist usually provides help and advice to users of computer software and hardware. A desktop support specialist may work within a company’s information technology department or as a member of the help desk staff at a computer support company. They may also work with individual personal users or as an independent contractor.

An MCSA in Windows 7 or Windows 8.1 validates your ability to identify and resolve the cause of desktop application, network, and security issues. An MCSA in this area validates your ability to support and maintain systems and mobile devices that run Windows 7 & Windows 8.1.

Areas of Expertise

There are 2 levels of qualifications you can receive in Desktop Support, namely;

  • Introductory – Microsoft Technical Associate (MTA)
  • Intermediate – Microsoft Certified Solutions Associate (MCSA)

Training Solution Breakdown:

  • Intuitive and rewarding online training resources
  • Official Microsoft Exams
  • Comprehensive Freephone or email support
  • 24/7 access to training materials
  • Study anytime, anywhere in a world for a flexible learning experience
  • Full mock examinations to fully prepare you for any final exam
  • 12 months (one year) unrestricted access
  • Access to online or classroom training options
  • Progress reviews & comprehensive assessments to ensure efficient understanding of course content
  • Career advice and CV support once training has been completed
Desktop Support Breakdown

Click below to expand the areas and see more information:

MCSA: Windows 7
  • Windows 7, Configuring - Exam: 680
  • Windows 7, Enterprise Desktop Support Technician - Exam: 685

For more information, contact one of our course advisors

MCSA: Windows 8
  • Configuring Windows 8.1 - Exam: 687
  • Supporting Windows 8.1 - Exam: 688

For more information, contact one of our course advisors

MCSA: Windows 10
  • MCSA: Windows 10: 70-697

For more information, contact one of our course advisors

  • Mobility and Devices Fundamentals: 98-368

For more information, contact one of our course advisors

Job Role

Desktop Support roles are plentiful within the IT industry and those that possess an MCSA in an area of Desktop Support earn an average of £28,500 (Source: IT Jobs Watch March 2015)

The roles that a Desktop Support specialist can fulfil are as follows:

  • Desktop Support Technician
  • IT Manager
  • IT Support Specialist
  • Desktop Support Analyst

For more information, contact one of our course advisors

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